Case Study

Education and Care Services Committee Improving Committees and Boards

“Great course! User friendly, engaging and extremely relative. Great job Natalie and team”
Louise Mathieson (Student)
“Very informative, easy to follow and use. Recommend for all services to use within their committees. Great job to all involved” 
Candl15 (Student)


To further support board, staff and volunteers in education and care services across Western Australia, The Department of Communities, Education and Care Services regulatory unit contracted a second eCourse.

This course was designed to extend knowledge from the first eCourse and provide a deeper level of knowledge.  This had to result in an increase in activity within these community sector boards, helping them improve their governance standards and practices. 


The course had to be delivered across the state of Western Australia and consideration for data downloads and connectivity was essential.  

The information had to provide value to both first-time and existing, knowledgeable board and CEOs in education and care services.

This course was second in a series of courses and the majority of people would have done the first course. It needed to be slightly more engaging and different in content and depth than the first course. 


The content that needed to be delivered was substantial.  The content had to be taken from the education and care services governance manual, delivered by Linkwest.  

Rather than a series of smaller eCourses, we proposed a strategy for this course which was to encourage boards to undertake it as a continuous improvement process.

With this in mind, we developed the course as a 12-month improvement plan that encourages committees and board and their key management staff to work through each topic every month.

We utilised a video-first approach with a high level of interactives including scenarios to demonstrate key points and processes during activities.   The micro-lessons focused on delivering actions enabling students to use the information in their role.  Peer interviews were included, designed to immerse learners in real-life situations, offering insights from their experience. 


The course was just launched in June 2019 and feedback received to date is positive.

The course had to be built so that legislative changes, including upcoming changes to the childcare standards and incorporations legislation, could be included, and readily updated as needed in the future.

The course budget was pre-determined from cost savings made elsewhere and the induction course had to be delivered on-budget. 

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