Accessibility and Equity Statement

This statement is drawn from our Access, Belonging, Inclusion, Diversity and Equity (ABIDE) Policy and our ABIDE procedure and learning standards. It explains how we make our website, courses and learning library accessible and fair, where our limits are, and how to ask for a change or adjustment.

Scope

This statement applies to our employees, contractors, learners, clients and stakeholders, who together are ‘Our People’. ‘Our Place’ means our workplace and our learning space, whether physical or online. ‘Team’ means the people who work in iClick2Learn, including employees, contractors and subject matter experts.

iClick2Learn operates in New South Wales and follows the laws of NSW and the Commonwealth, along with any international standard or guideline we are required to, or choose to, adopt.

Our commitment

We want everyone to succeed. We promote access, belonging, inclusion, diversity and equity across Our Place, and we support Our People to reach their full potential in an environment that is fair, inclusive and supports the health and wellbeing of everyone involved.

We are committed to preventing discrimination, bullying, harassment, victimisation and vilification, and we take all reasonable steps to make sure Our People are treated fairly and with dignity and respect while working and learning with us.

What ABIDE means to us

Access: the actions we take so people can use our products and services, including adjustments for people with disability.

Belonging: the sense of connection people feel in a psychologically and culturally safe environment, where they are respected, included and welcomed, and can be themselves.

Inclusion: how we seek out and act on people’s opinions and perspectives, and design welcoming spaces and schedules around their needs, such as leaving extra room around a chair for a parent attending a workshop with their child.

Diversity: all the visible and invisible ways people differ. We respect and recognise people’s culture, lived experience, opinions and perspectives, and we promote diversity across our products and services.

Equity: recognising that each person has different needs and circumstances, and providing the opportunities, resources and support they need to reach an equal outcome. Equality means treating everyone the same; equity means giving people what they need.

Our ABIDE principles

1. Our People champion these principles.
2. We represent, enable and champion diversity in our products and services.
3. We respect each person’s right to hold different views and beliefs, and we work to stop those differences being expressed in ways that harm anyone’s dignity or make a space psychologically or culturally unsafe.
4. We recognise and celebrate the diversity and characteristics of individuals.
5. We create a culture of belonging so people feel included, accepted and connected.
6. We seek to understand each person’s needs and make reasonable adjustments to include them.
7. We seek input from people with lived experience, cultural diversity, diverse thinking and expertise when we develop our products and services.
8. We design workspaces and learning experiences so all learners can take part equitably, with reasonable adjustments.
9. We do not assume what a person needs. We check in with them to make sure they are included.
10. We do not use labelling or targeting language to describe or speak about a person, and we use their chosen name.
11. We work to remove practices or processes that create bias in decision making.
12. We include people in decisions that affect them.
13. We do not unlawfully discriminate against or exclude anyone because of their characteristics or circumstances.

Our intention

We started iClick2Learn to remove the barriers that community staff and volunteers face in accessing learning, and our intention is to remove as many of those barriers as practicable.

Where our limits are

We design learning around a learner persona developed with our clients, and we give each client a standards document setting out the level of accessibility and reasonable adjustment built into their content. We can recommend actions to clients, but we are bound by the level of accessibility and equity they choose to fund.

Our standard level is designed to meet WCAG 2.2 Level A as a minimum. Where content has been designed for a specific target group, or a client has chosen different standards, we explain this on the page or in the document.

We are also limited by our resources as a social enterprise. We would love to provide all learning free and in every language, and while we work towards that goal, some things are not yet possible.

Advisors and lived experience

We draw on people with lived experience to shape our products and services, including paid accessibility services, our First Nations reconciliation advisory panel and our multicultural advisor.

We may not get everything right. If you have a concern, feedback or an individual need, please contact us and we will work with you on changes or reasonable adjustments.

Website accessibility

We aim to make our website and learning materials accessible to everyone. Our written blogs are also available as audio files, our videos have captions and transcripts, and we can provide information in other formats as a reasonable adjustment.

The Accessibility Button on the right-hand side of our website (a round blue icon with a wheelchair symbol) lets you choose:

• keyboard-only navigation
• a larger cursor
• higher contrast
• bigger text
• reduced colour saturation
• highlighted links
• easier-to-read fonts
• read-aloud of the page.

The button adds options for users, and it does not replace accessible design. We continue to fix accessibility issues in the site itself.

Our accessibility work lifted our Web Content Accessibility Guidelines (WCAG) results from 68.4% to 84.93% at Level A and from 23.6% to 52.31% at Level AA [audit tool and date]. We are working towards WCAG 2.2 Level AA across our website and new products.

Our learning standards

People who are Deaf or hard of hearing

• All courses include a transcript of everything spoken.
• All videos have English captions synchronised with the speaker.

People who are blind or have low vision

• To the best of our knowledge, our website works with most commonly used screen readers.
• We aim for text in videos and on slides to be at least 26pt Arial.
• Text and graphics such as icons and diagrams meet WCAG colour contrast requirements.
• Images in our courses mainly support the audio. Where an image carries meaning on its own, we describe it in the transcript.
• We are adding alt text to all images and icons on our website as part of our improvement plan.

People with intellectual or cognitive disability

For courses designed for this group:

• materials may be available to download, delivered by a speaker, or provided in Easy English;
• our delivery style reduces cognitive load;
• videos are short and engaging; and
• language is written at an appropriate reading level.

People in remote areas or with limited data

• We keep data-heavy content to a minimum.
• We can make reasonable adjustments for people in remote locations, such as downloadable or offline versions.

Content warnings

• Where content discusses challenging situations that could distress some people, we give a warning before it is shown.

Aboriginal and Torres Strait Islander peoples

• We acknowledge the Traditional Custodians of the lands where we live and work, including the Wiradjuri people of Dubbo, and pay our respects to Elders past and present in our communication materials.
• Content designed for Aboriginal and Torres Strait Islander learners carries culturally appropriate messages, is delivered in part or in full by an Aboriginal or Torres Strait Islander person, and uses animated characters designed to represent this diversity.
• Across all our learning, we use a video-first approach for key messages and, as far as practicable, draw on the 8 Ways of Aboriginal Learning framework.

Culturally and linguistically diverse (CALD) communities

• Content designed for CALD learners carries culturally appropriate messages and is delivered in part or in full by a person from a CALD background.
• Content and captions may be available in languages other than English.
• We use animated characters designed to represent this diversity, and a video-first approach for key messages.

LGBTIQA+ people

• Our images, visuals and language do not assume any gender role.
• Icons that represent people vary and are not intended to represent any particular gender, and we use animated characters designed to represent this diversity.
• We refer to people by their chosen name, which may differ from their legal name, and we use the pronouns a person has told us they use.

Older courses

Our older courses use video with interactive elements such as multiple choice questions, drag-and-drop activities and flip cards, and were designed with our former accessibility consultant, who is vision impaired. Some older courses and website pages may still contain images without descriptions, or language and images that do not reflect our current equity standards.

We are updating this content to meet our current standards, working with our developers within our social enterprise budget, and encouraging clients to fund updates to content they own. If an older course does not work for you, please contact us and we will provide an alternative.

Affordable access

As a certified social enterprise, we reinvest [100%] of our profits into learning, which lets us offer individual learners heavily subsidised fees. Our individual fee of [$54] is about [1%] of the estimated [$5,500] value of the learning delivered to each person.

Many learners access our library at no cost through an LGA Hub funded by their local council or another Sponsor.

How we use AI in accessible content

Where we use AI tools to help produce captions, transcripts, audio versions, translations or image descriptions, a member of our team checks them for accuracy before publishing. We do not enter learners’ personal information into public AI tools, as set out in our Privacy Policy.

Your privacy

When you ask for a reasonable adjustment, you may tell us about your disability, health or other personal circumstances. This is sensitive information, and we collect it only with your consent, use it only to support you, and handle it under our Privacy Policy.

Feedback, adjustments and complaints

If something on our website or in our learning is not accessible to you, or you need a reasonable adjustment, please contact us on 02 6884 4654 or hello@iclick2learn.com.au. We will acknowledge your request within 5 business days and work with you on a solution.

If you are not satisfied with our response, you can contact the Australian Human Rights Commission (humanrights.gov.au) or Anti-Discrimination NSW (antidiscrimination.nsw.gov.au).

Laws and standards we follow

• Disability Discrimination Act 1992 (Cth)
• Racial Discrimination Act 1975 (Cth), Sex Discrimination Act 1984 (Cth) and Age Discrimination Act 2004 (Cth)
• Anti-Discrimination Act 1977 (NSW)
• Privacy Act 1988 (Cth)
• Web Content Accessibility Guidelines (WCAG) 2.2